Let's connect. We'll take it from here.

Your technician invited you here. Choose your device below, follow the steps — and stay on the phone with us.

Windows

  1. Download RustDesk
    Click below. Save the file to your Downloads.
    Download for Windows
    If the browser says the file is dangerous → click Keep or Keep anyway (do not click Delete).

  2. Install
    Open your Downloads (Ctrl+J), double-click the rustdesk….exe file. If Windows shows “protected your PC” → More info → Run anyway, then Next → Install.

  3. Configure the Aptitude server
    In RustDesk → the ⋮ menu next to your ID → Network → Unlock. Then paste the two values below:

    ID server
    remote.aptitude.cloud

    Key
    AjeX5FXwZ9dZyvKEsISB7cE+GCsvJDIKE4eb8uM764Y=

    Screenshot — official RustDesk documentation

  4. Give your ID number to the technician
    The ID number appears at the top left of RustDesk. Read it to the technician on the phone.

  5. Authorize the connection
    When the technician connects, a RustDesk window appears — click Accept.
    If you are asked for a password, read the one-time password shown at the top of the RustDesk window (or the one the technician gave you).

macOS

  1. Download
    Choose the version that matches your Mac (when in doubt, ask the technician).
    Apple Silicon (M1/M2/M3) Intel Mac

    Drag RustDesk into the Applications folder

  2. Network + ID
    Same configuration as for Windows (step 3): use the ID server and Key shown in the Windows section above.

  3. Authorize the connection
    When the technician connects → click Allow.

    Screenshot — official RustDesk documentation

Linux

  1. Download the right package
    Choose the package for your distribution, install it, then configure the network as for Windows (step 3).
    .deb (Ubuntu / Debian) .deb (ARM64) .rpm (Fedora / RHEL) AppImage

  2. Network + ID
    Use the ID server and Key shown in the Windows section above, then give your ID number to the technician.

Android

  1. Install the app
    Google Play Direct APK (outside the Play Store)

  2. Configure and authorize
    Settings → ID / server in RustDesk. The technician will guide you on the phone, then authorize the connection.

iPhone / iPad

  1. Install from the App Store
    Open the App Store

  2. Configure the network
    After installation → Settings → Network in RustDesk. Call your technician at 450 605-1015 for the configuration.

Stuck?
Call 450 605-1015 — stay on the line; your Aptitude technician will guide you step by step.