# Let's connect. We'll take it from here.

Your technician invited you here. Choose your device below, follow the steps — and stay on the phone with us.

### Windows

1. **Download RustDesk**  
   Click below. Save the file to your Downloads.  
   [Download for Windows](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-x86_64.exe)  
   If the browser says the file is dangerous → click Keep or Keep anyway (do not click Delete).

2. **Install**  
   Open your Downloads (Ctrl+J), double-click the rustdesk….exe file. If Windows shows “protected your PC” → More info → Run anyway, then Next → Install.

3. **Configure the Aptitude server**  
   In RustDesk → the ⋮ menu next to your ID → Network → Unlock. Then paste the two values below:
   
   ID server  
   `remote.aptitude.cloud`
   
   Key  
   `AjeX5FXwZ9dZyvKEsISB7cE+GCsvJDIKE4eb8uM764Y=`  
   
   Screenshot — official RustDesk documentation

4. **Give your ID number to the technician**  
   The ID number appears at the top left of RustDesk. Read it to the technician on the phone.

5. **Authorize the connection**  
   When the technician connects, a RustDesk window appears — click Accept.  
   If you are asked for a password, read the one-time password shown at the top of the RustDesk window (or the one the technician gave you).

### macOS

1. **Download**  
   Choose the version that matches your Mac (when in doubt, ask the technician).  
   [Apple Silicon (M1/M2/M3)](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-aarch64.dmg)  [Intel Mac](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-x86_64.dmg)  
     
   Drag RustDesk into the Applications folder

2. **Network + ID**  
   Same configuration as for Windows (step 3): use the ID server and Key shown in the Windows section above.

3. **Authorize the connection**  
   When the technician connects → click Allow.  
     
   Screenshot — official RustDesk documentation

### Linux

1. **Download the right package**  
   Choose the package for your distribution, install it, then configure the network as for Windows (step 3).  
   [.deb (Ubuntu / Debian)](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-x86_64.deb)  [.deb (ARM64)](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-aarch64.deb)  [.rpm (Fedora / RHEL)](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-0.x86_64.rpm)  [AppImage](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-x86_64.AppImage)

2. **Network + ID**  
   Use the ID server and Key shown in the Windows section above, then give your ID number to the technician.

### Android

1. **Install the app**  
   [Google Play](https://play.google.com/store/apps/details?id=com.carriez.flutter_hbb)  [Direct APK (outside the Play Store)](https://github.com/rustdesk/rustdesk/releases/download/1.4.6/rustdesk-1.4.6-aarch64-signed.apk)

2. **Configure and authorize**  
   Settings → ID / server in RustDesk. The technician will guide you on the phone, then authorize the connection.

### iPhone / iPad

1. **Install from the App Store**  
   [Open the App Store](https://apps.apple.com/app/rustdesk/id1581225014)

2. **Configure the network**  
   After installation → Settings → Network in RustDesk. Call your technician at [450 605-1015](tel:+14506051015) for the configuration.

**Stuck?**  
Call [450 605-1015](tel:+14506051015) — stay on the line; your Aptitude technician will guide you step by step.