Managed IT Services

Identity, workstations, servers and networking: we take charge of proactive monitoring and management of your environment, with a predictable monthly commitment.

A standardized stack, rigorous execution.

Rather than generic outsourcing, Aptitude operates a recognized, stable stack around Microsoft 365, deployed according to a codified methodology. Every component is defined, monitored and managed.

  • A clear scope: what is monitored, managed and included is defined per service.
  • Transparent pricing, per user or per device, with no per-ticket charges.
  • 12-month commitment, monthly billing.
  • Rental option: replace equipment purchases with an all-inclusive monthly cost.
  • Remote and inter-site access encrypted by our own next-generation VPN (built on Nebula), secured at all times whatever the link.

Standard stack

├─ Microsoft 365 Business Premium

├─ Enterprise MFA

├─ Centralized email signatures

├─ Password manager

├─ UniFi — Networking

├─ In-house secure VPN (Nebula)

└─ 24/7 monitoring

Service catalog

Each service line has a precise scope and a price. You know exactly what is monitored, what is managed, and what is included.

The prices shown correspond to the rental offer — equipment included where applicable.

Managed identity — Premium

Per user, per month
160 $ / user
12-month commitment — licenses included

Monitoring

  • Detection of threats, malware, viruses
  • Suspicious logins (geolocation)
  • Suspicious email forwarding rules

Management

  • Local ↔ cloud directory synchronization
  • 3 phishing simulations per year
  • 1 cybersecurity training session per year

Licenses included

  • Microsoft 365 Business Premium
  • Enterprise MFA (multi-factor authentication)
  • Automated email signature
  • Enterprise password manager

Managed workstation

Per workstation, per month
27 $ / workstation

Monitoring & management — rental extra

Monitoring

  • Disk, memory, CPU status
  • Encryption status (BitLocker)
  • Enterprise directory membership
  • Windows update status

Management

  • Windows updates and antivirus
  • Disk encryption + key backup
  • Monthly rotation of the local admin password
  • Remote support included

Managed networking — WiFi

Per access point, per month
13 $ / AP

UniFi equipment available for rental
Included

  • 24/7 availability monitoring
  • 2 networks (main + guest) with segmentation
  • Firmware updates
  • Configuration backup

Managed networking — Router

Per router, per month
81 $ / router

Firewall, VPN and site-to-site links included
Monitoring

  • Availability, CPU, bandwidth
  • Site-to-site links

Management

  • Firewall, VPN, traffic prioritization (QoS)
  • VoIP VLAN, site-to-site link
  • Firmware update + backup

Managed networking — Switch

Per switch, per month
16,25 $ / switch

VoIP VLAN and backup included
Included

  • Availability monitoring
  • VLAN / VoIP configuration
  • Firmware update
  • Configuration backup

Service levels

Most MSPs keep their SLAs in a PDF you only read after the incident. Here are ours, in plain language, before you've even signed.

Priority Indication Acknowledgment Status update Resolution target
P1
Critical

Production halted, email down for everyone, data loss in progress.		 Whole-organization impact or immediate financial loss. ≤ 1 h
Business hours, 24/7 for contracts with on-call coverage.		 Every 60 min until resolution. ≤ 4 business hours (workaround or fix).
P2
Major

Degraded service, a team or site blocked, a critical feature unavailable.		 Departmental impact or painful workaround. ≤ 2 business hours At least 1 per business half-day. ≤ 1 business day.
P3
Standard

User incident, configuration problem, change request.		 Individual impact, workaround available. ≤ 1 business day At least every 2 business days. ≤ 3 business days.
P4
Scheduled request

User onboarding, question, training, optimization.		 No direct operational impact, to be scheduled. ≤ 2 business days At milestones agreed with the requester. As per the agreed schedule.

Our methodology

Four steps, zero improvisation.

1. Audit

Complete inventory: users, workstations, servers, network equipment. Identification of blind spots.

2. Plan

Service scope, migration scenario, milestones and service-level commitment presented in a clear quote.

3. Migration

Planned onboarding, deployment of monitoring agents, go-live of directories and MFA, user training.

4. Operation

24/7 monitoring, interventions per SLA, security reports, phishing simulations and annual training.

45-minute diagnostic — get clarity on your blind spots.

One of our architects calls you, listens, then gives you in writing the three priorities we would identify if we were your IT department. No sales pitch.
Summary in less than 5 business days.

How much would our services cost for your team?

A few questions about your environment and we'll come back with a detailed quote, codified by service.