# Managed IT Services

Identity, workstations, servers and networking: we take charge of proactive monitoring and management of your environment, with a predictable monthly commitment.

## A standardized stack, rigorous execution.

Rather than generic outsourcing, Aptitude operates a recognized, stable stack around Microsoft 365, deployed according to a codified methodology. Every component is defined, monitored and managed.

- A clear scope: what is monitored, managed and included is defined per service.
- Transparent pricing, per user or per device, with no per-ticket charges.
- 12-month commitment, monthly billing.
- Rental option: replace equipment purchases with an all-inclusive monthly cost.
- Remote and inter-site access encrypted by our own next-generation VPN (built on Nebula), secured at all times whatever the link.

**Standard stack**

├─ Microsoft 365 Business Premium

├─ Enterprise MFA

├─ Centralized email signatures

├─ Password manager

├─ UniFi — Networking

├─ In-house secure VPN (Nebula)

└─ 24/7 monitoring

## Service catalog

Each service line has a precise scope and a price. You know exactly what is monitored, what is managed, and what is included.

The prices shown correspond to the rental offer — equipment included where applicable.

### Managed identity — Premium
Per user, per month  
160 $ / user  
12-month commitment — licenses included

**Monitoring**  
- Detection of threats, malware, viruses  
- Suspicious logins (geolocation)  
- Suspicious email forwarding rules

**Management**  
- Local ↔ cloud directory synchronization  
- 3 phishing simulations per year  
- 1 cybersecurity training session per year

**Licenses included**  
- Microsoft 365 Business Premium  
- Enterprise MFA (multi-factor authentication)  
- Automated email signature  
- Enterprise password manager

### Managed workstation
Per workstation, per month  
27 $ / workstation

**Monitoring & management — rental extra**

**Monitoring**  
- Disk, memory, CPU status  
- Encryption status (BitLocker)  
- Enterprise directory membership  
- Windows update status

**Management**  
- Windows updates and antivirus  
- Disk encryption + key backup  
- Monthly rotation of the local admin password  
- Remote support included

### Managed networking — WiFi
Per access point, per month  
13 $ / AP

UniFi equipment available for rental  
Included  
- 24/7 availability monitoring  
- 2 networks (main + guest) with segmentation  
- Firmware updates  
- Configuration backup

### Managed networking — Router
Per router, per month  
81 $ / router

Firewall, VPN and site-to-site links included  
**Monitoring**  
- Availability, CPU, bandwidth  
- Site-to-site links

**Management**  
- Firewall, VPN, traffic prioritization (QoS)  
- VoIP VLAN, site-to-site link  
- Firmware update + backup

### Managed networking — Switch
Per switch, per month  
16,25 $ / switch

VoIP VLAN and backup included  
Included  
- Availability monitoring  
- VLAN / VoIP configuration  
- Firmware update  
- Configuration backup

## Service levels

Most MSPs keep their SLAs in a PDF you only read after the incident. Here are ours, in plain language, before you've even signed.

| Priority | Indication | Acknowledgment | Status update | Resolution target |
| --- | --- | --- | --- | --- |
| P1<br> Critical<br> <br>Production halted, email down for everyone, data loss in progress. | Whole-organization impact or immediate financial loss. | **≤ 1 h**<br>Business hours, 24/7 for contracts with on-call coverage. | Every 60 min until resolution. | ≤ 4 business hours (workaround or fix). |
| P2<br> Major<br> <br>Degraded service, a team or site blocked, a critical feature unavailable. | Departmental impact or painful workaround. | **≤ 2 business hours** | At least 1 per business half-day. | ≤ 1 business day. |
| P3<br> Standard<br> <br>User incident, configuration problem, change request. | Individual impact, workaround available. | **≤ 1 business day** | At least every 2 business days. | ≤ 3 business days. |
| P4<br> Scheduled request<br> <br>User onboarding, question, training, optimization. | No direct operational impact, to be scheduled. | **≤ 2 business days** | At milestones agreed with the requester. | As per the agreed schedule. |

## Our methodology

### Four steps, zero improvisation.

### 1. Audit
Complete inventory: users, workstations, servers, network equipment. Identification of blind spots.

### 2. Plan
Service scope, migration scenario, milestones and service-level commitment presented in a clear quote.

### 3. Migration
Planned onboarding, deployment of monitoring agents, go-live of directories and MFA, user training.

### 4. Operation
24/7 monitoring, interventions per SLA, security reports, phishing simulations and annual training.

### 45-minute diagnostic — get clarity on your blind spots.  
One of our architects calls you, listens, then gives you in writing the three priorities we would identify if we were your IT department. No sales pitch.  
Summary in less than 5 business days.

## How much would our services cost for your team?
A few questions about your environment and we'll come back with a detailed quote, codified by service.